Visitor Privacy Policy

Last Updated: January 25, 2018

AskSophie, is a health platform owned and operated by CloudMedx, Inc. that enables any Visitor to search for general health and wellness information. Visitors who register for an online account are called “Members” and may access additional services.


This Privacy Policy applies to Personal Information and other types of information collected from you when you access AskSophie health platforms and any other related features, contents, applications, or websites we may offer from time to time (collectively, the “AskSophie Services”) as a Visitor.

Personal Information” for purposes of this Policy means information that can reasonably used to identify you, such as your name, address, phone number, email address or medical record. We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual. 

This Privacy Policy explains our policies with respect to AskSophie’s information practices when you access our Site as a Visitor, including:

By accessing and using AskSophie, you agree to this Visitor Privacy Policy. If you do not agree with the terms of this Visitor Privacy Policy, please do not use this Website.

If you register as a Member, we will need to collect additional Personal Information about you to provide you with more personalized health and wellness information. The Privacy Policy that addresses information we collect about Members (Member Privacy Policy) is available when you register. Please read the Member Privacy Policy before using the personalized service.

Information We Collect About Visitors

As a Visitor, you may use AskSophie to obtain general health and wellness information without providing us Personal Information or registering for the Service. The information we learn from people who use our Website as Visitors helps us personalize and continually improve our Site. Here are the types of information we collect from Visitors. 

Passively-Collected Information

Like most websites, we automatically receive and store certain types of information whenever you interact with our Website. For example, this Website collects the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type, version, and time zone setting. We may collect this information passively using technologies such as standard server logs, cookies, and clear GIFs (also known as “Web beacons”).  We use this information to analyze, administer, operate, and improve the Website. Information that is collected in this way generally does not personally identify the user.

We do not link or associate any information gathered through passive means with Personal Information. We use and disclose information collected by passive means in aggregate form or otherwise in a non-personally identifiable information.

As with other websites, we use "cookies" to obtain certain types of information when your Web browser accesses our Website. Cookies are unique identifiers that we transfer to your device to enable our systems to recognize and remember your device.

The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

When you download and use the AskSophie app, the app stores your device information and stores information similar to a cookie. Due to technical reasons, you are not able to prevent an app from collecting this information. Therefore, if you do not want this information collected, please do not use the AskSophie app.

Information We Collect Directly from You

We collect the following information that you give us directly when you access and use AskSophie as a Visitor.

Search Information. We collect and save your search terms and link them to information about your computer to facilitate your future searches. We do not link your search history to any other information that might be available about you.

Customer Service Information. When you contact AskSophie with questions and requests, we may collect Personal Information directly from you in order to assist you.

How We Use Information We Collect

We use information we collect, including Personal Information, to:

Aggregate or De-Identified Information. We may aggregate (combine) or de-identify data we collect so that you are not readily identifiable. We may use this aggregate or de-identified information for any purpose.

How We Share Your Personal Information

Except as described in this Visitors Privacy Policy, we will not disclose personal information that we collect to third parties without your consent except (i) if required by law, regulatory request, subpoena, court order or other requests relating to a legal proceeding or investigation, (ii) in connection with a change of control or sale of CloudMedx assets or outstanding shares or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership, (iii) to service providers who perform services on our behalf and who are under confidentiality obligations, (iv) to protect our legal rights or the rights of our other customers, users, individuals or third parties, or (v) as otherwise provided in this Privacy Policy.  We can (and you authorize us to) disclose any such information in those circumstances.

Selling Information. We do not sell, trade or license Personal Information about our users.

Aggregate or De-Identified Information. We may share aggregate or de-identified information with others for any purpose.

Information Security

While CloudMedx cannot guarantee the security of your Personal Information under all circumstances, CloudMedx does take reasonable steps to protect your personally identifiable information and other information from loss, misuse, or unauthorized alteration by using industry-recognized security safeguards, coupled with carefully developed security procedures and practices. Any personal information that we store is also encrypted to protect against unauthorized access.

However, please remember that the Internet is not a 100% secure environment, and therefore CloudMedx cannot and does not guarantee that information you provide AskSophie may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

Children’s Privacy

AskSophie is intended for adults. It is not intended or designed for the use of children under the age of 13. We do not collect personally identifiable information from any person we actually know is a child under the age of 13. If we become aware that we have received information from a person under the age of 13 through AskSophie, we will destroy such information.

International Users

AskSophie is intended solely for use by residents of the United States. Personal Information that you provide to us electronically is subject to the privacy laws of the United States which might differ from those of other countries.

Updates to This Policy

We may occasionally update this Visitors Privacy Policy.  When we do, we will also revise the “last updated” date at the beginning of the Visitors Privacy Policy.  Your continued access and use of AskSophie after such changes will be subject to the then-current Privacy Policy.   We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use, and disclose Personal Information.

Questions, Comments or Complaints

If you have questions or comments about this Privacy Policy, or wish to make a complaint about how your information has been handled please contact us at: