Last Updated: January 25, 2018
AskSophie, is a health platform owned and operated by CloudMedx, Inc. that enables any Visitor to search for general health and wellness information. Visitors who register for an online account are called “Members” and may access additional services.
“Personal Information” for purposes of this Policy means information that can reasonably used to identify you, such as your name, address, phone number, email address or medical record. We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual.
What Personal Information we may collect and how we collect it.
How we use the Personal Information we collect.
How we may share collected Personal Information.
What choices you have as to how we collect and use Personal Information.
Information We Collect About Visitors
As a Visitor, you may use AskSophie to obtain general health and wellness information without providing us Personal Information or registering for the Service. The information we learn from people who use our Website as Visitors helps us personalize and continually improve our Site. Here are the types of information we collect from Visitors.
Like most websites, we automatically receive and store certain types of information whenever you interact with our Website. For example, this Website collects the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type, version, and time zone setting. We may collect this information passively using technologies such as standard server logs, cookies, and clear GIFs (also known as “Web beacons”). We use this information to analyze, administer, operate, and improve the Website. Information that is collected in this way generally does not personally identify the user.
We do not link or associate any information gathered through passive means with Personal Information. We use and disclose information collected by passive means in aggregate form or otherwise in a non-personally identifiable information.As with other websites, we use "cookies" to obtain certain types of information when your Web browser accesses our Website. Cookies are unique identifiers that we transfer to your device to enable our systems to recognize and remember your device. The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. When you download and use the AskSophie app, the app stores your device information and stores information similar to a cookie. Due to technical reasons, you are not able to prevent an app from collecting this information. Therefore, if you do not want this information collected, please do not use the AskSophie app.
Information We Collect Directly from You
We collect the following information that you give us directly when you access and use AskSophie as a Visitor.
Search Information. We collect and save your search terms and link them to information about your computer to facilitate your future searches. We do not link your search history to any other information that might be available about you.
Customer Service Information. When you contact AskSophie with questions and requests, we may collect Personal Information directly from you in order to assist you.
How We Use Information We Collect
We use information we collect, including Personal Information, to:
Provide customer service and improve the AskSophie Services. We use information, including Personal Information, to provide customer service and for internal and service-related purposes.
Aggregate or De-Identified Information. We may aggregate (combine) or de-identify data we collect so that you are not readily identifiable. We may use this aggregate or de-identified information for any purpose.
How We Share Your Personal Information
Selling Information. We do not sell, trade or license Personal Information about our users.
Aggregate or De-Identified Information. We may share aggregate or de-identified information with others for any purpose.
While CloudMedx cannot guarantee the security of your Personal Information under all circumstances, CloudMedx does take reasonable steps to protect your personally identifiable information and other information from loss, misuse, or unauthorized alteration by using industry-recognized security safeguards, coupled with carefully developed security procedures and practices. Any personal information that we store is also encrypted to protect against unauthorized access.
However, please remember that the Internet is not a 100% secure environment, and therefore CloudMedx cannot and does not guarantee that information you provide AskSophie may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
AskSophie is intended for adults. It is not intended or designed for the use of children under the age of 13. We do not collect personally identifiable information from any person we actually know is a child under the age of 13. If we become aware that we have received information from a person under the age of 13 through AskSophie, we will destroy such information.
AskSophie is intended solely for use by residents of the United States. Personal Information that you provide to us electronically is subject to the privacy laws of the United States which might differ from those of other countries.
Updates to This Policy
Questions, Comments or Complaints